And so the calls With all the timing are just for enjoyable? I sat here All day long waiting, he ultimately arrived at four:thirty. He claimed he instructed Empire he might be in this article late afternoon making sure that implies they were being lying to me.
I’m undecided wherever to start with how dissatisfied I am with Empire Today’s not enough response on my installation.
You might email your fears and get in touch with info to customersupport@ empire-today.com, and we’ll ahead your concept to our Human Sources Section.
Our mission is to produce lovely new floors easy for all of our customers, and we’re disappointed to hear regarding your ongoing working experience. We’ll be additional investigating your issues, and we’ll be in connection with you Soon.
BROADVIEW HEIGHTS, OHIO -- As my partner And that i sat waiting and ready and looking forward to the installers to show-up (we obtained an automatic get in touch with stating they would be here each morning), I begun reading all of the destructive reviews about Empire Carpet and my intellect began concocting a myriad of horror tales about what we had been in for. Luckily for us, my anticipations were surpassed.
At the moment, I was absolutely puzzled and contacted the number 1-866-588-0124 related to the text concept. Following speaking to that human being, I was offered a service ticket number 1-3289601117. In the meantime, around an hour plus a 50 percent afterwards, I even now have not heard back again from anybody. Both my spouse And that i took off operate today to support the installation. We had to slumber at my daughter’s home very last night due to the fact for each Empire’s Guidance, we broke down the Bed room sets. My home is totally disassembled for this installation. This is certainly an horrendous inconvenience which I predicted would be for one day only. Right after constant calling to Empire, they promised to carry out the installation on Saturday, July seven, 2018. They cancelled once again on Saturday morning immediately after sending affirmation e-mails. They blamed the warehouse without having readily available elements this time. Up to now, following seventy two several hours, Tommy the First revenue individual continue to hasn't returned our phone calls or built any these apology or assure to repair this nightmare!
February 20, 2018 at two:58 pm We had berber carpet installed in September of 2016. By November, the carpet was falling apart, frayed and looked to be at least 20 years outdated. An inspector was out and promptly stated this was a producer’s defect And they might ship a sales person out for us to decide on a whole new carpet being set up at no additional cost to us. We satisfied While using the revenue individual, chose Yet another carpet and build a time (February 2017) for installation. By August, seams were failing and it took right until November 4th for an inspector to come back out, take images and tell us that we should always hear one thing again in a few days. A week handed and we had not listened to from any individual. Hurt finding worse, holidays approaching. I had been phoning everyday and will not speak to everyone but the “connect with Middle men and women” – who were being fantastic – knowing and as helpful as their work restrictions might be. I gained a letter in the mail stating they had been attempting to access me and will I make sure you phone a particular number. I did so and I used to be advised they are leaving messages for me day by day – Actually?! Due to the fact I love residing with broken carpet; Specifically approaching the holiday entertaining time of the year!!!! Anyone else on the planet could attain me but Empire Carpet!
It was scheduled for yesterday but Empire termed and explained It will be until today. 1 gentleman showed up today and experienced some laminate but absolutely nothing else to accomplish The work. He claimed the two key bathrooms weren’t on his do the job buy and that there was no way he’d remove the toilets or the tiles. So I named again. I had been explained to my get were cancelled! They blamed the income particular person, who I’ve been in frequent contact. They even took her commission away. So now this new installer remaining without the need of performing a matter again. Not simply am I outside of angry but I’m calling the higher company bureau and am going to speak to a lawyer about breach of agreement. I’ve identified as numerous moments and he customer service states only the installation department may help me but given that they’re not answering, she remaining a voicemail. I’m completed!!
We just take matters like this one extremely seriously and sincerely regret the inconvenience. We’ll be in connection with you shortly to continue working on the resolution.
We all know delays may be discouraging, and we’re dissatisfied to listen to that your installation has not been finished. We’ll be in contact with you Soon to debate your problems.
I am sorry to possess to put up read more this but your customer service is Terrible, I hand laminate flooring put in our front room and visitor tub room and a pair of hallways, to start out my spouse and I had to move each of the home furnishings out and put it back again, but we ended up charged with the installers to make it happen, the installers didn't tightened up the h2o line while in the guest tub and leaked all around the floor, After i termed about the challenge I used to be told an individual would get in contact with me with in three times, soon after 5 days I named again and was instructed they known as but not one person was property, and so they remaining a message, I'm residence each day, I'm disabled, so I know that wasn't genuine .
BALTIMORE, MARYLAND -- As I haven't been During this individual keep, I have regrettably carried out business enterprise using this type of corporation. My husband and I were being effortless profits about 3 many years in the past, as everything within our dwelling was white and not a superb mix with Little ones and dogs! We picked out of recent floors even opted for the better carpet and have never wished we could return in time much more!!! We felt fully misled by our sales consultant as almost nothing went the way he well prepared us for. We experienced multiple installation issues, installers coming late or under no circumstances for repairs and perhaps a person installer who showed up and just only explained he failed to need to do The task so he failed to. I will say right after quite a few phone calls and appointments we lastly got the carpet and vinyl floors we have been absolutely satisfied with! BUT, Regrettably it did not previous. About a 12 months 50 percent later on the gaping of the badly installed floors received too much for me to bear and an every day applied threshold arrived off. We called and they did send some installers out to fix that and a couple other issues. BUT, sadly that didn't last. About a year afterwards the gaping came back again and exactly the same threshold was not hooked up. That they had anyone arrive out to inspect our complaints and we obtained accredited for a reinstall. We picked our item and agreed on true painted white Wooden quarter rounds. We assumed every thing was simple. Early this month the installers came out, punctually, and commenced working. I checked their get the job done really carefully provided my earlier encounters and one installer even advised me I used to be "tough to operate for" which really kinda floored me (no pun meant) And that i kinda stepped back again not wanting any of frustrations taken out on his operate.
Thank you for generating us mindful of this subject. We regret to hear that there was confusion with regards to your installation day, and we’re sorry to are aware that you had been inconvenienced by this matter. We’ve Situated your purchase, and we’ll be in touch along with you Soon.
We are thrilled to hear that the fears were being addressed in a very well timed method, and that the General installation was successful!