This worker also drew a black line on my wall beside the ways in two places and made an effort to say he didn’t do it until finally l pointed out to him it wasn’t like that when he started off working on my ways. This worker has set holes on 13 with the hardwood floor content applied on 13 methods the components truly appear defective and surely must be exchange. I will be contacting Jasmine in customer service initial thing each morning to see how we are going to solve these difficulties. It's really been incredibly annoying working with the Salesperson and personnel who depict Empire One particular These are certainly unprofessional plus they don’t retain their commitments plus the work will not be performed at a stage for licensed professionals who specialize in performing hardwood flooring installation which is a really lousy reflection on this corporation.
The more I exploration and check out to search out help on your internet site, I master this seems to be a pattern with Empire. The horrific stories I’ve study are all way too similiar!!
We regret to listen to that the tile installation didn't satisfy your anticipations. Your gratification is important to us, and we’ll be next up along with you Soon to discuss a resolution.
– Chicago/Milwaukee customer service referred to as me in just a few times and remaining a voicemail. I identified as again and left a voicemail for them. Right after three days I known as and remaining An additional voicemail. Three extra times when by without having a return contact And that i decided to get in touch with the leading customer service line. The Woman I spoke with tried using to reach another person but was only able to leave a voicemail. Immediately after 3 more days I all over again called customer service and asked them to escalate as I had been losing my time, getting no reaction and extremely discouraged.
Thanks for bringing your concerns to our awareness. We apologize for the lack of abide by up that you’ve been given, and we’d like to learn far more.
He instructed me that the carpet installers were not the schedulers and they should not have told me that they would be back again at nine:00 AM. Terri even explained to him that we would be willing to timetable it at a later day if he would honor their promotion which was to possess the instillation done by Thanksgiving or it had been free.
(I was struggling to reply as I had been on a convention simply call with my position I work till 6pm). I get the job done from 630am to 5pm. And 1 hour excess to 6pm I work on the weekends likewise.
Your group had a blank slate every time they came to accomplish the Preliminary installation. It ought to have been easy and pain-free. Now I should pay back in your workforce’s poor enterprise apply. Thanks for taking the time to review my problem.
?? .Now I'm instructed yet again I'll hear from them in 24 several hours, as I are already explained to prior to, so I'm feeling I'm just currently being lied to and you've got no intention of correcting this problem, ,In that case just convey to ,me that you're going to not repair this. ,I'm extremely displeased.
We have now read your review and therefore are let down to hear that the merchandise is just not Conference your expectations We would like to learn more and we are going to be in connection with you soon to debate your worries.
We had been advised that the do the job could acquire up to two day for completion. We designed the timetable for installation 2 months upfront so we wouldn't really have to just take break day perform AND be performed by the point our Thanksgiving guests (family members) arrived.
We apologize for your personal experience and regret to hear that you simply have been unsatisfied. We’ll be more investigating your concerns, and we’ll be in contact with you shortly.
We know delays is usually aggravating, and we apologize for that inconvenience. We’re informed that We have now discuss your problems, and possess rescheduled your installation for seven/three. We’ll follow up with you till a solution is arrived at.
Oct 19, 2017 at nine:01 am I set up an appointment to have a segment of ground reinstalled after we did some reworking. It absolutely was set up by the website along with the gentlemen showed up the pretty upcoming day. He knowledgeable me that Although I had put in this floor only two empire today reviews nj a long time back and it’s now not offered. He went the additional move to setup a warrenty/service demand me. Regretably that’s exactly where the superb service ended. I have gotten seven phone calls pertaining to my gross sales get in touch with but nothing at all of worth with regards to my service simply call. I had to call the office various periods and ask for to be put on keep while the call attendent attempted to contact the local office. three-4 Occasions they have been unsuccessful. My reaction was “how can I count on them to have ahold of me when their own individual business simply cannot?” After way way too much energy I finally obtained someone plus they gave me per day for my service connect with but could not narrow it down any more than “someday between 8am and 6pm.